Terms & conditions policies

• Regular tours mentioned in Torres del Paine Adventure website (with the exception of all Navigations) have a 72-hour full refund policy. All Navigations have a 10-day full refund policy.
• Cancellations made 72 hours to 48 hours from the tour date are subject to 50% refund. All Navigations' cancellations made from 10 to 7 days before the navigation date are subject to 50% refund.
• Cancellations made 48 hours or less from the tour date are non-refundable. All Navigations' cancellations made 7 days or less before the navigation date are non-refundable.

• Puma Tracking Safari & Full Day Perito Moreno are non-refundable.
• Private tours have a 12-hour regret policy, after this time it is non-refundable (applies only in case the tour is not in the next 5 days).

• Bookings made through our platform are subject to confirmation, we reserve the right to cancel and give full refund if the tour don't meet minimum required passengers.
• Please note all tour bookings are subject to availability.
• In case of no-show due to: sickness, injuries, regrets,  flights time change or missed, cruises not docking, etc. The policies apply as stated.
• In case of cancellation of Grey Navigation due to weather conditions at the moment of arrival, only the navigation ticket can be refunded and transport is considered completed and non-refundable.
• When booking any tour on our website you comply to conditions above mentioned.

*FOR CIRCUITS CANCELLATION POLICY PLEASE CHECK THE CIRCUITS PAGE.