Terms & conditions policies

• Regular tours mentioned in Torres del Paine Adventure website (with the exception of all Navigations) have a 72-hour full refund policy. All Navigations have a 10-day full refund policy.
• Cancellations made 72 hours to 48 hours from the tour date are subject to 50% refund. All Navigations' cancellations made from 10 to 7 days before the navigation date are subject to 50% refund.
• Cancellations made 48 hours or less from the tour date are non-refundable. All Navigations' cancellations made 7 days or less before the navigation date are non-refundable.

• Puma Tracking Safari & Full Day Perito Moreno are non-refundable.
• Private tours have a 12-hour regret policy, after this time it is non-refundable (applies only in case the tour is not in the next 5 days).

• Bookings made through our platform are subject to confirmation, we reserve the right to cancel and give full refund if the tour don't meet minimum required passengers or if there's no availability.
• Please note all tour bookings are subject to availability.
• In case of no-show due to: sickness, injuries, regrets,  flights time change or missed, cruises not docking, etc. The policies apply as stated.
• In case of cancellation of Grey Navigation due to weather conditions at the moment of arrival, only the navigation ticket can be refunded and transport is considered completed and non-refundable.
• When booking any tour on our website you comply to conditions above mentioned.

*FOR CIRCUITS CANCELLATION POLICY PLEASE CHECK THE CIRCUITS PAGE.