Terms & conditions policies

CANCELLATION POLICIES:

Regular tours* mentioned in Torres del Paine Adventure website (with the exception of all Navigations) have a 72-hour full refund policy. All Navigations** have a 10-day full refund policy.
Regular tours* cancellations made 72 hours to 48 hours from the tour date are subject to 50% refund. All Navigations** cancellations made from 10 to 7 days before the navigation date are subject to 50% refund.
Regular tours* cancellations made 48 hours or less from the tour date are non-refundable. All Navigations** cancellations made 7 days or less before the navigation date are non-refundable.
Puma Tracking, Full Day Perito Moreno & Private Tours are non-refundable.
ALL GROUP BOOKINGS (5+ PAXS) (with exception of Puma Tracking, Full Day Perito Moreno & Private Tours) HAVE A 10-day full refund policy, cancellations made after this period are non-refundable.

PAYMENT & REIMBURSEMENT POLICIES:

Bookings made through our platform are subject to confirmation, we reserve the right to cancel, offer a different date or give full refund if the tour doesn't meet minimum required passengers, if there's no availability or due to bad weather conditions.
Card & platform fees may apply at the moment of booking, fees depends on each country.
In case of no-show due to: sickness, injuries, regrets, flights time change or missed, cruises not docking, and any other personal reason. The policies apply as stated.
In case of cancellation of Grey Navigation due to weather conditions at the moment of arrival, only the navigation ticket can be refunded and transport is considered completed and non-refundable.
When booking any tour on our website you comply to conditions above mentioned.

*Regular tours include: Full Day Torres del Paine, Trekking Base Torres, Cuernos del Paine Trek, Full Day Tierra del Fuego & Horseback Riding.

**Navigations include: Grey Glacier, Balmaceda & Serrano, Magdalena Island & Austral Dolphin.

- FOR CIRCUITS CANCELLATION POLICY PLEASE CHECK THE CIRCUITS PAGE. -